Punjab tops among other states in resolving public complaints

Chandigarh, August 6:  Standing out from all the States & Union Territories, the Punjab Government has achieved a significant milestone by securing the top position in grievance resolution (the formal process for handling public complaints) rankings across the country.

Punjab tops the Grievance Redressal Index developed by the GOI for comparative assessment between states and UTs

Announcing this noteworthy achievement today, Punjab Governance Reforms and Public Grievances Minister Mr. Aman Arora said that the ranking was declared on the basis of the Grievance Redressal Index developed by the Government of India for comparative assessment between states and union territories (UTs). The index considers two key dimensions— timely disposal of grievances and quality of disposal. Data used for the Index covers the period from January 1, 2024, to June 30, 2024.

 “This achievement reflects the unwavering commitment of the Punjab Government to effectively address concerns of citizens,” stated Mr. Aman Arora.

 He further informed that strict parameters were formulated for the Index, including percentage of grievances disposed within 30 days, percentage of grievances redressed and citizen feedback. Punjab’s score of 62.27% stands out amongst all states & UTs receiving over 20,000 grievances.

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Emphasising the Chief Minister S. Bhagwant Singh Mann led state government’s dedication to resolving all citizen issues promptly, the Governance Reforms Minister said that strict monitoring of grievance redressal is being ensured at the higher level. Any citizen can file complaints through the government portal https://connect.punjab.gov.in or by calling the toll-free number 1100, or by visiting any Sewa Kendra