08, March,2024 – As per sources sources it is believed that the alleged more than 200 crew members are believed to have called in sick in protest against alleged mismanagement at the airline, sources said on Wednesday. At least 80 flights have been canceled and several flights have been delayed since Tuesday night due to shortage of crew members. At the same time, flights are being disrupted at various airports including Kochi, Calicut and Bangalore.
300 employees had given complained last month, an employee union representing a group of Air India Express crew had alleged mismanagement at the airline. They said that the employees are being discriminated against. The union had claimed that they had received complaints from about 300 employees. Bad behavior by management has a negative impact on employee morale.
Passengers expressed anger on social media
Many passengers took to social media on Wednesday to complain about the sudden cancellation of flights. Air India Express had apologized in a post made by a passenger on social media platform X. The airline said, ‘Under our service recovery process, you can either choose to reschedule the flight in the next seven days or request a refund through our chat bot Tia.’
Air India Express gave this clarification
Air India Express spokesperson has given clarification in this matter on social media platform X. “A group of our crew members reported suddenly falling ill last night, resulting in delays and cancellation of flights,” he said. However, we are contacting the crew to find out the reason behind doing so. Our teams are actively looking into the issue to minimize any inconvenience to passengers. We apologize for the sudden cancellation of flights and emphasize that this situation does not reflect the standard of service we strive to provide.’
The spokesperson further said, ‘People affected by the cancellation of flights can choose to reschedule their flights to another day or request a refund through our chatbot Tia. Guests flying with us today are requested to check whether their flight is affected before reaching the airport.’
